ENHANCED ACCESS

WHAT IS ENHANCED ACCESS?

This service operates outside of the practice’s core opening hours. It is run by our multidisciplinary team of health professionals and offers a limited number of same-day appointments with GPs and other members of the healthcare team. Some pre-bookable practice appointments are available every weekday evening and on Saturdays.

OPENING TIMES

From 1st October 2022, one of our main practice sites will be open until 8.00 pm for pre-booked appointments. Please note this is not a walk-in service and our healthcare team will only be able to see patients who have already booked an appointment that evening.

We are also open on Saturday mornings 9.00 am to 1.00 pm at one of the main sites. Again, some of these appointments will be pre-booked with some available to book on the day by phoning one of the practice contact numbers.

On Saturday afternoons 1.00 pm to 5.00 pm, the Cramlington Hub based at Village Surgery in Cramlington will also offer some appointments. These can be pre-booked by contacting the practice.

WHERE WILL IT BE BASED?

The service will run from a designated site each weekday evening, and on Saturdays.

Monday – 6.30 pm to 8.00 pm – Lintonville, Ashington

Tuesday – 6.30 pm to 8.00 pm – Wellway, Morpeth

Wednesday – 6.30 pm to 8.00 pm – Brockwell, Cramlington

Thursday – 6.30 pm to 8.00 pm – Lynemouth

Friday – 6.30 pm to 8.00 pm – Cramlington Hub, Village Surgery

Saturday – 9.00 am to 1.00 pm

Week 1: Lintonville, Week 2: Wellway, Week 3: Brockwell

Saturday 1.00 pm to 5.00 pm

Cramlington Hub, Village Surgery

WHAT APPOINTMENTS ARE OFFERED?

Any registered patient at one of our GP surgeries can book a telephone consultation with a GP or pre-book an appointment with one of the healthcare team if they are running an enhanced access clinic. Our clinicians have full access to your patient record (subject to you giving your consent for this).

The service is suitable for routine matters, and for accessing healthcare advice on a Saturday. You may particularly benefit from this service if you are unable to attend the surgery during working hours.

WHAT WE DO NOT OFFER

We do not currently offer:

  • Any services after 8.00 pm. Outside of these times, you can access Out of Hours services via 111.
  • Home visits. Patients who wish to request an urgent home visit after 6.30 pm should contact 111.
  • Walk-in, minor injuries or emergency care. Please attend the local urgent care centre or A&E if you need urgent attention.

HOW DO I MAKE AN APPOINTMENT?

You can make an appointment by simply calling your GP practice during its usual opening hours, Monday to Friday.

To access the same-day enhanced access service on Saturday mornings between 9.00 am and 1.00 pm, patients can contact their surgery number as usual.

SITE LOCATIONS

Our clinics are based in our existing GP practice sites in Ashington, Cramlington, Lynemouth and Morpeth. We will give you details of where the service is based when you contact us for an appointment.

Northumbria Primary Care